New Articles

  1. Accessing Statements Online

    Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...
  2. Intro

    Prefer to be paperless? Enroll for our convenient e-delivery services to receive certain statements and communications electronically instead of by mail! You'll trade paper clutter and waste for easy email notifications you can access anytime, a...
  3. E-Delivery Options

    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...
  4. How to Enroll

    You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and...
  5. Go Paperless *NEW Options!*

  6. Transferring to Us

    My loan is transferring to you. What does this mean? If you’ve received a notice that the servicing of your loan will transfer to us, rest assured, the terms of your loan agreement will not change due to the transfer. On your transfer date, we...
  7. What to Expect

    Will the terms of my loan or interest rate change? No. Rest assured, a servicing transfer will not affect the terms of your loan. This includes your interest rate. Will my loan number change? Whether your loan is transferring to or from us, y...
  8. Transferring to a New Servicer

    I received a letter from you about my loan transferring to a new servicer. What does this mean? Once your loan transfers, your new loan servicer will begin handling your loan payments and the ongoing management of your loan. You will need to be...
  9. My Loan is Transferring

  10. Closing Your HELOC