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Last Updated: 08/06/2025
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Last Updated: 05/01/2025
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Last Updated: 05/01/2025
in My Loan is Transferring
My loan is transferring to you. What does this mean? If you’ve received a notice that the servicing of your loan will transfer to us, rest assured, the terms of your loan agreement will not change due to the transfer. On your transfer date, we...
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Last Updated: 05/01/2025
in My Loan is Transferring Will the terms of my loan or interest rate change? No. Rest assured, a servicing transfer will not affect the terms of your loan. This includes your interest rate. Will my loan number change? Whether your loan is transferring to or from us, y...
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Last Updated: 05/01/2025
in My Loan is Transferring
I received a letter from you about my loan transferring to a new servicer. What does this mean? Once your loan transfers, your new loan servicer will begin handling your loan payments and the ongoing management of your loan. You will need to be...
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Last Updated: 05/01/2025
in Closing Your HELOC How can I close my HELOC? To permanently close your account, follow these steps: Request a payoff quote through our website or app, by phone or by email. Pay off the entire balance. Sign and return an authorization form to close your accou...
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Last Updated: 05/01/2025
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Last Updated: 05/01/2025
in Closing Your HELOC
Can I make extra payments to pay off my HELOC early? You can make additional principal payments online, in person, or by mail to pay off your HELOC ahead of schedule. Please note that if you make an additional principal payment, the funds will...
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Last Updated: 05/01/2025
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Last Updated: 05/01/2025
in Draws/Advances How can I draw money from my HELOC account? We offer a few convenient options: Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings account. Phone: C all our custome...